Subscription FAQs
Everything you need to know about managing your subscription.
How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval, and your products will be automatically delivered by the shop after each successful renewal. Available intervals may include every week, every month, or every 6 weeks.
For example, if you start a monthly subscription, your payment method will be charged each month according to your subscription terms, and your products will be delivered to your doorstep without you needing to place each order yourself.
Can I pause or cancel a subscription?
Yes, you can pause or cancel your subscription at any time through the customer portal, unless your subscription has a minimum payment commitment or other applicable cancellation conditions.
You can access the customer portal using the secure link sent to you by email when you placed your first subscription order. You may also be able to access your subscriptions by creating an account in the shop.
How can I skip or reschedule a charge?
You can skip or reschedule a scheduled charge through the customer portal. To skip a scheduled delivery, click the Skip payment button next to it, if available.
To change the scheduled date, click the Reschedule button next to the delivery date, if this option is available for your subscription.
Can I add products to my subscription?
Yes, you may be able to add products to your subscription through the customer portal. Click the Edit button in the products section to add, remove, or change products, depending on the options available for your subscription.
What happens if the payment can't be processed?
If a subscription renewal fails because your payment cannot be processed, you will receive an email with instructions and a secure link to update your payment method. Once your payment details are updated, the renewal can be retried according to the subscription provider's process.
Can I change how often I receive my subscription?
Yes, you may be able to change your delivery frequency or billing interval through the customer portal. Available intervals depend on the options configured for your subscription plan.
What is Seal Subscriptions?
Seal Subscriptions is a subscription management app for Shopify merchants. It helps businesses create and manage recurring orders, subscriptions, and subscriber relationships.
The app supports physical product subscriptions, subscription boxes, memberships, and free trials, depending on the setup. Features may include discounts, product swaps, subscription schedules, cancellation management, retention tools, and analytics.
Seal advertises a 0% transaction fee model with no percentage taken from subscription revenue. Check its current pricing and plan details to confirm which fees and features apply to your store.
How does Seal Subscriptions compare to other Shopify subscription apps?
Seal Subscriptions is an option to consider alongside subscription platforms such as Recharge, Loop, Kaching, and Skio. The best choice depends on your store's needs, budget, and preferred features.
When comparing subscription apps, consider pricing, transaction fees, integrations, subscription management features, customer self-service options, migration support, and the level of customization available.
If you are migrating from Recharge, read the Seal Subscriptions migration guide for more information.
Is Seal Subscriptions suitable for both small and established Shopify stores?
Seal Subscriptions can be considered by businesses at different stages, from stores launching subscriptions for the first time to established businesses looking to manage recurring orders.
The app offers subscription management features for different business needs. Before choosing a plan, review the current feature list, pricing, and available support to make sure they fit your subscription programme.
Subscription options and features may vary depending on your selected plan.